Medical Records Requests
Requests for dates of service before 9.30.24, please follow this process:
Contact the Enterprise Release of Information Customer Service team for questions, status requests, medical record payments or invoicing questions at: 1-844-763-9163.
Submit all requests for protected health information via one of the following options to:
Mailing Address:
Novant Health Release of Information
P.O. Box 7688
Charlotte, NC 28241
Fax: 704-316-9556
Email: roienterprise@novanthealth.org
Requests for dates of service 10.1.24 and after, contact us using one of the options below:
Mailing Address:
OrthoCarolina
Health Information Management Release of Information
4601 Park Road
Suite 250
Charlotte, NC 28209
Phone: 704-323-2049
Fax: 704-323-3941
Email: orthocarolinamedrec@orthocarolina.com
